Privacy policy Your data at Technopek: website, WhatsApp, Messenger and Instagram.

Technopek Group SARL (Agadir, Morocco) is responsible for the data received through technopek.com, app.technopek.com and its WhatsApp Business, Messenger and Instagram accounts. We use it to answer your requests and follow up on your file, nothing else, and we never sell it. To have it deleted, email contact@technopek.com: deletion confirmed within 30 days. Framework: Moroccan Law 09-08.

Technopek Group SARL is committed to protecting your personal data in accordance with law 09-08 on the protection of individuals with regard to the processing of personal data in Morocco.

Data controller

Technopek Group SARL
Trade licence : 67502703 · ICE : 002740815000071
Email : contact@technopek.com
Phone : +212 6 64 64 53 48

Data collected

We only collect the data necessary to provide our services:

• Identity: first name, last name
• Contact details: email, phone, company
• Browsing data: IP address, browser type (via analytics, anonymised)
• The content of your messages sent through the contact form

Purposes of processing

• Responding to your quote and contact requests
• Following up on our services
• Sending you newsletters (only with your consent)
• Improving our site and services
• Meeting our legal obligations

Legal basis

The processing of your data is based on:

• Your consent (forms, newsletters)
• The performance of a contract (commercial services)
• Our legitimate interest (service improvement)

Retention period

• Prospects: 3 years after the last contact
• Clients: duration of the relationship + 5 years (accounting obligations)
• Browsing data: 13 months maximum

Your rights (Law 09-08)

In accordance with law 09-08, you have the following rights:

• Right of access : view the data we hold about you
• Right of rectification : correct inaccurate data
• Right of erasure : request the deletion of your data
• Right to object : object to certain types of processing
• Right to portability : retrieve your data in a structured format

To exercise these rights, send an email to contact@technopek.com with proof of identity.

Cookies

Our site uses cookies to:

• Essential cookies : required for the site to work (session, cart)
• Analytics cookies : to understand how you use the site (anonymously)

You can accept or decline non-essential cookies via the banner shown on your first visit.

Security

We put technical and organisational measures in place to protect your data against unauthorised access, loss, alteration or disclosure: SSL encryption, access control, regular backups.

Data sharing

We do not sell your data. It may be shared only with:

• Our technical subcontractors (hosting, email, analytics) under strict confidentiality agreements
• The authorities where legally required

WhatsApp, Facebook and Instagram (Meta platforms)

Technopek uses Meta's business tools (WhatsApp Business, Messenger, Instagram) to receive and reply to your messages and comments. This policy covers our website technopek.com and our management application app.technopek.com, both operated by Technopek Group SARL.

• Data we receive : your name or username, your phone number or account ID, and the content of your messages and comments.
• How we use it : to reply to your requests and follow up on your customer file. Nothing else.
• Retention : these conversations are stored in our internal management tool, with the retention periods listed above.
• We never sell this data and never share it with any third party other than the processors listed in this policy.

Deleting your data

To request deletion of your data, including your WhatsApp, Facebook or Instagram conversations, send an email to contact@technopek.com stating the phone number or account ID concerned. We delete the data and confirm it to you within 30 days.

Changes

This policy may be updated. The version in force is always the one shown on this page, along with its last modification date.

Contact

For any questions: contact@technopek.com